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Returns

Learn more on our return process and policy here.

  • Holiday Return Policy

    Purchase with Monoprice this Holiday season with confidence! For Monoprice Branded Products purchased between November 23, 2018 and December 24, 2018, we will extend the Return Policy until January 31...

  • Return Policy

    If you’re not happy with your Monoprice purchase for any reason, you can return it to Monoprice for a replacement or refund within the timetable below.  The time period starts from the day of delivery...

  • How will I be refunded for my return?

    Your refund will go back to the original payment method used for the purchase.  Please allow 3-5 business days for the refund to post to your account. Unless the product is defective or the return is ...

  • How will I be refunded for purchases made with a gift/prepaid debit card?

    Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outsid...

  • How do I request a return?

    Log into your account by selecting ‘My Account’.  If you checked out as a guest you will need to create an account using the same email address or Contact Us. Click on the “My Orders” tab. Locate the ...

  • How do I return my Indiegogo Preorder?

    Once the Indiegogo order has shipped, any request for refund will be subject to a processing fee of 15%. Canceled orders before product(s) ship are subject to a 5% processing fee. If the item is damag...