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Returns

Learn more on our return process and policy here.

  • Return Policy

    If you’re not happy with your Monoprice purchase for any reason, you can return it to Monoprice for a replacement or refund within the timetable below.  The time period starts from the day of delivery...

  • Monoprice Warranty

    Monoprice warranties sometimes vary by product, and all product-specific warranties are found on product ID pages and within Monoprice's website. Subject to this limitation, in general, Monoprice warr...

  • How will I be refunded for my return?

    Your refund will go back to the original payment method used for the purchase.  Please allow 3-5 business days for the refund to post to your account. Unless the product is defective or the return is ...

  • How will I be refunded for purchases made with a gift/prepaid debit card?

    Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outsid...

  • How do I request a return?

    Log into your account by selecting ‘My Account’.  If you checked out as a guest you will need to create an account using the same email address or Contact Us. Click on the “My Orders” tab. Locate the ...

  • How do I return my Indiegogo Preorder?

    Once the Indiegogo order has shipped, any request for refund will be subject to a processing fee of 15%. Canceled orders before product(s) ship are subject to a 5% processing fee. If the item is damag...