If you’re not happy with your Monoprice purchase for any reason, you can return it to Monoprice for a replacement or refund within the timetable below. The time period starts from the day of delivery, we suggest opening your items when you receive them to ensure they are in working condition, in case a return is needed due to a defective/damaged product.
For some products, we offer modified versions of our return policy. Please click each link below to learn more about each specific return policy:
| Product Type | Policy |
|---|---|
| Monoprice Branded Products Including: IIIP, Stage Right, Idyllwild, Indio, Monolith, Pure Outdoor, Dark Matter, BlackBird, Strata Home, Workstream, and Stitch. |
30 Days From Delivery |
| 3rd Party Non-Monoprice Branded Products | 14 Days From Delivery |
Return an item or Order
All product returns require a Return Merchadise Authorization (RMA) number. Once created, you will have 30 days to return the item(s) to Monoprice. To request your own RMA number, please follow these steps:
- Log into your account My Account. If you checked out as a guest you will need to create an account using the same email address or Contact Us.
- In the left hand column under “MY ACCOUNT” select “Request refund/replacement”.
- Select Refund or Replacement. (If the option is greyed you are no longer eligible for a refund or replacement based on the time frame and policy specific to that item).
- Follow the instructions provided throughout the RMA process.
- Once you have successfully requested your Return Merchandise Authorization (RMA) our returns team will then contact you via email within 2 business days to tell you if your return has been approved or if we need more information.
Please Note: It is the shippers responsibility to safely pack and ship the returning items to ensure the product does not get damaged in transit. Products that are received by Monoprice in any of the conditions below may not qualify for return, which would result in the refusal of your RMA request.
- Any product not purchased from Monoprice
- Any product that is returned without all the original accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product that exhibits physical damage or wear and tear
- Any product which appears tampered with or altered in any way
- Any product that does not match the product that was originally purchased
- Any product that is received outside of 30 days from when you were approved
Return Processing Time
Once processed, you will receive instructions through your RMA request to return your item(s). You will have 30 days to return the item(s) to Monoprice. After we receive your item, we will need to process and verify the contents of the package.
Some items will go through a rigorous inspection process to properly evaluate the condition of the product, so please refer to the table below for estimated processing times:
| Item | Processing Time |
|---|---|
| Standard | 5-7 Business Days |
| 3D printers, Displays, Home Theater, Non-Monoprice Products, Etc. |
7-10 Business Days |
Monolith Warranty and Returns
Monolith offers a 30 day money back guarantee. After 30 days, Monoprice stands behind their products by offering a repair warranty for any manufacture defects on our Monolith Products.
Please note: Our warranty does not apply to any defects resulting from negligence, misuse, damage, any modifications or enhancements to the product. Any of these will result in a voided warranty, as a result, Monoprice will no longer offer support and/or returns for these items.
It is also recommended that when sending your item back for repair or refund, that you pack the item secure and safely so it does not run the risk of being damaged, we recommend using the original packaging if possible.
3D Printer Warranty and Returns
Monoprice 3D printers offer a 30 day money back guarantee. After 30 days, Monoprice stands behind their products by offering a 1 year repair warranty for any manufacture defects on our printers.
Please note: Our warranty does not apply to any defects resulting from negligence, misuse, any modifications or enhancements to the product. Any of these will result in a voided warranty, as a result, Monoprice will no longer offer support and/or returns for these items.
Monoprice Refurbished and Open Box Products
Our refurbished and open box products go through a rigorous testing process and are guaranteed to work like new. If unsatisfied for any reason, we offer a 30-day money back guarantee and a 90-day warranty if found to be defective.
3rd Party Non-Monoprice Branded Products**
At Monoprice, your satisfaction is our top priority. We offer a 14-day return window for most third-party non-Monoprice-branded products, allowing you to return the item for a refund if it doesn't meet your expectations. Certain specially marked products will incur a 15% restocking fee.
Please note that some third-party non-Monoprice branded products are now labeled with and have a No-Return Policy. If the item is defective upon arrival, please contact our Customer Service team within 14 business days for support.
Consumable Items and Batteries
Consumable / 1-time use items, such as disposable batteries, universal battery packs (Lithium Ion / NiMH), inkjet or toner cartridges, cleaning products (containing cleaning fluid), screen protectors, heat shrink tubing, thermal paste, zip ties, etc., can only be returned for a replacement of the same item if deemed defective by Monoprice.
Disposable alkaline batteries are not covered under warranty. Monoprice's 30-day return policy will apply only if the item(s) is unopened and in the original packaging.
Essential Products
Products such as hand sanitizer, protective face masks or other essential products are not refundable.
Bulk Items
Bulk items include networking bulk cable, Rg6 bulk cable, microphone cable, lengths of un-terminated cable longer than 100 feet, and other similar items.
In general, Monoprice does NOT allow partial returns of any item. We urge all customers to test the entire cable BEFORE installing. If a portion of a bulk item is found to be defective, we may be able to offer a replacement or a partial refund, depending on how much of the product has been used. Please inquire.
Heavy Items
Due to the size and weight of certain items (projector screens, server cabinets and bulk items), they can only be delivered via FedEx Freight.
If this type of item arrives damaged or defective within 30 days from delivered date, please contact our Returns Department to request a Return Merchandise Authorization (RMA).
Once a Return Merchandise Authorization (RMA) is approved, the Monoprice Returns department will arrange a scheduled pickup by FedEx Freight shipping carrier. Heavy items must be returned via FedEx Freight, which we will arrange for you. Monoprice will provide a confirmation number, the date and time for pick-up, and a bill of lading for you to give to FedEx Driver with the returned heavy item.
Monoprice requires photo verification of any damaged suffered by projection screens during transit before processing an RMA.
Software
All Software product sales are final, and cannot be returned after purchase.
Return Shipping Labels
Monoprice is not responsible for the return shipping of your order. Your return request may require you to return the item(s) at your own expense.
**Technical Support is not provided for this product, please refer to the manufacture’s website for any questions or concerns.