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How do I request a return?

  • Log into your account by selecting ‘My Account’.  If you checked out as a guest you will need to create an account using the same email address or Contact Us.
  • Click on the “My Orders” tab.
  • Locate the order for the item(s) you wish to return and click on the blue order number.
  • Select “Refund” or “Replace” (if the option is greyed out, you are no longer eligible for a refund or replacement based on the time frame and policy specific to that item).
  • You are now at the “RMA Refund/Replace – STEP 1 of 3.” Follow the instructions provided throughout the RMA process.
  • Once you have requested your Return Merchandise Authorization (RMA) successfully, our Returns team will then contact you via email within 2 business days to inform you if your return has been approved or if more information is needed.
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