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Work From Home FAQ

The Monoprice Technical Support team is well trained and fully qualified to help you determine exactly what you need, but we’ve also compiled a comprehensive FAQ to guide you through setting up and optimizing your home office. Whether you're working remotely full-time or part-time, this guide covers essential topics including connectivity, compatibility, and workspace ergonomics.


What is Thunderbolt™ 3?

Thunderbolt™ 3 is a multipurpose hardware standard developed by Intel®. It uses a USB Type-C® connector and supports video, data, and up to 100W of power.

  • Identified by a Thunderbolt logo next to the port
  • Supports up to 40Gbps bandwidth
  • Can drive up to two 4K monitors at 60Hz

What is MST (Multi Stream Transport)?

MST allows you to extend your computer screen to multiple displays using a single connection.

  • Typically supported only on Windows® PCs with MST-specific hardware
  • Not all computers support MST—check your specs before purchasing

What are HDMI®, DVI™, DisplayPort®, and USB-C®?

These are common video interfaces found on modern monitors and display adapters.

  • HDMI and DisplayPort support both video and multichannel audio
  • DVI supports video only
  • USB-C and Thunderbolt 3 can carry video, data, and power
  • Adapters and converter cables are available to bridge between standards

What Equipment Do I Need for a Home Office?

Monoprice offers three tiers of home office setups:

Basic Office

  • Monitor
  • Keyboard and mouse
  • USB-C or HDMI cable
  • Surge protector
  • Ergonomic chair

Advanced Office

  • Dual monitor setup
  • Wireless Ethernet adapter
  • Sit-stand desk
  • Locking file cabinet

Professional Office

  • Docking station with MST support
  • Thunderbolt 3 hub
  • High-speed networking cables (Cat6/Cat6a)
  • Adjustable monitor arms
  • Noise-canceling headset

What About Smart Home Integration?

Monoprice’s STITCH smart devices work with Amazon Alexa and Google Home for voice control.


Can I Use My Setup for Gaming Too?

Yes! Monoprice recommends dual-purpose setups that support both work and play.

  • High-refresh-rate monitors
  • Mechanical keyboards
  • Gaming mice
  • Audio interfaces and speakers

Where Can I Get Help?

Visit the Work From Home Tech Support page for more FAQs and live chat support.

Support hours: 6:00 AM – 12:00 AM PT

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