Start a conversation

Shipping

Learn more about shipping methods and policies to help you find your package.

  • How is the shipping cost calculated?

    For domestic shipments: Shipping cost is determined by the weight of the package and also the location of where your package is being shipped to.  You can find the shipping rates for your order by: Cl...

  • What countries does Monoprice currently ship to?

    Monoprice currently ships to the following international locations: United Kingdom, Australia, Bermuda, Brazil, Canada, China, Columbia, Costa Rica, Denmark, Finland, France, Germany, Greece, India, I...

  • What shipping methods are available?

    UPS DHL UPS Freight USPS Priority GSO offers guaranteed ground and priority overnight delivery to every address in California, and select metropolitan areas of Nevada, Arizona, and New Mexico. UPS Mai...

  • How do I report a shipping issue?

    Contact us if you encounter any of the following shipping issues: Package shows delivered and you still have not received it. Package was damaged in transit. Package shows in transit and is past the d...

  • How to track a package?

    You are able to track your order during its journey by logging into your account and following the next steps: Log into your account by selecting ‘My Account’. Click the “My Orders” tab. Next, click o...

  • Can I modify or change my shipping information after the order has shipped?

    We know the importance of your order and our goal is to ship your product(s) as soon as possible.  In fact, almost immediately after an order is placed it begins the fulfillment process at one of our ...

  • What do I need to do if my order/item(s) are missing?

    If the order was shipped in multiple packages, please make sure all packages have been delivered. Keep all original packaging. Contact Us within 7 days from the delivery date....

  • How is the transit time calculated?

    Transit time consists of business days, which exclude weekends and holidays.  The first day of transit will start the business day after the order is shipped....

  • Can I change my delivery option to pick up at carrier hub after my order has shipped?

    Orders that have entered the shipping process cannot be modified. This includes changes through the carrier such as address change or requesting to pick up at the carrier’s onsite location....

  • What is the cut-off time for same day shipping?

    Orders should ship the same day for most in stock items, as long as the order is placed by 2:00 PM PST. Once your order begins its journey to you, the tracking information is generated and you will be...