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Troubleshooting Info

Tips on common issues.

  • What do you do when you are installing a new drive in your PC and it is not recognized?

    If your drive is not being recognized by your computer it would be recommended to double check the connection on the drive.  Also make sure that the drive has been formatted to a file format such as n...

  • How do you uninstall drivers in Windows 7?

    To uninstall any drivers that are not in use, or did not install completely: Open Start Menu and right click on Computer and select Properties. From the left side panel, click on Advanced system setti...

  • How do you change your display settings in Windows?

    To select different display settings at any time, open Display Settings in Control Panel. Open Display Settings by clicking the Start button , clicking Control Panel, clicking Appearance and Personali...

  • How do you adjust the display settings on a Mac?

    You may need to adjust the display settings on the Mac before you can see any picture on the tv. Try the following: Go into the System Settings Go into the Display Settings On one of the Tabs in the D...

  • How do I get into the Mac Clam Mode?

    Using an external keyboard and mouse put the MacBook to sleep and hook up or turn on the external display. Bring the MacBook out of sleep by tapping the keyboard and the external display should turn o...

  • How do I find out which Mac computer I own?

    This Apple support page which lists which model and year Macbooks support both audio and video or just video through the Mini Displayport: https://support.apple.com/kb/HT4241?viewlocale=en_US...

  • How can you uninstall software from a Mac?

    We recommend you try a Freeware application that will completely remove any leftover remnants from the program, it’s called AppCleaner. AppCleaner is a small application which allows you to thoroughly...