Store & Will Call

Learn more about our Store & options for our Will Call pickup.

• Can I buy or pick-up the items at your location?

  Select items are available for purchase at our will call store and will have the following badge displayed on their product page underneath the “Add to Cart” button: Please note: This badge does not g...

• When can I pick up my order?

  Orders placed before 10:00 AM PST can be ready as early as 3:00 PM PST the same business day.* * Same day pick up is not guaranteed.  Please wait for an email confirmation stating your order is ready ...

• What is the cut-off time for will call orders?

  Our will call cut-off time is 10:00 AM PST for same day pick-up. Any orders placed after 10:00 AM PST, will be ready the following business day. Orders placed after 10:00 AM PST on Friday will be read...

• What are the hours of operation and location of the Will Call Pick Up/ Retail Store?

  Will Call Retail Store is currently closed. Will Call Pick Up for purchases made on Monoprice.com is currently open Monday – Friday from 9:00 AM to 5:00 PM*  * Closed from 12:30pm- 1:30pm for cleaning...

• Can someone other than the person listed on the order pick-up the items at will call?

  Yes, as long as they have the order number and valid ID....

• Can I return items at will call?

  Yes, please make sure you have your return authorization number attached to the product being returned. * We are unable to accept any returns without an authorization number. * For more information ab...

• Can I buy or pick-up the items at your location?

  Select items are available for purchase at our will call store. * We only accept credit/debit as a form of payment....